Managing Service Operations: Design and Implementation

Managing Service Operations: Design and Implementation
Dr William J Hollins,John Higgins | 2006-10-04 00:00:00 | Sage Publications Ltd | 312 | Operations Research
Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations management. The text then maps out each consecutive stage in the life of a service, from the initial business proposal for a new service, through market research practices, to the development and implementation of a service and concludes with the termination and disposal of a service.


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Time-Dependent Scheduling (Monographs in Theoretical Computer Science. An EATCS Series)

Time-Dependent Scheduling (Monographs in Theoretical Computer Science. An EATCS Series)
Stanislaw Gawiejnowicz | 2008-11-17 00:00:00 | Springer | 380 | Operations Research

Time-dependent scheduling involves problems in which the processing times of jobs depend on when those jobs are started. This book is a comprehensive study of complexity results and optimal and suboptimal algorithms concerning time-dependent scheduling in single-, parallel- and dedicated-machine environments. In addition to complexity issues and exact or heuristic algorithms which are typically presented in scheduling books, the author also includes more advanced topics such as matrix methods in time-dependent scheduling, and time-dependent scheduling with two criteria. The reader should be familiar with basic notions of calculus, discrete mathematics and combinatorial optimization theory, while the book offers introductory material on NP-complete problems, and the basics of scheduling theory. The author includes numerous examples, figures and tables, he presents different classes of algorithms using pseudocode, and he completes the book with an extensive bibliography, and author, symbol and subject indexes. The book is suitable for researchers working on scheduling, problem complexity, optimization, heuristics and local search algorithms.

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